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Communication

How to use Broadcasts in CoachNexa

Send one message to many clients at once — announcements, tips and updates, delivered in seconds.

⏱ About 4 min · Updated 25 Sep 2026

Here is how Broadcasts works in CoachNexa, step by step.

  1. Open Broadcasts

    Click Broadcasts in the sidebar (Growth plan and above). You'll see your past broadcasts, searchable by keyword.

  2. Compose a broadcast

    Click New Broadcast. Add a subject (e.g. "Monthly check-in from your coach") and write your message in the body.

  3. Choose the audience

    Select who receives it — all active clients, a specific group, or a filtered segment of your roster.

  4. Send or schedule

    Send immediately, or schedule it for the best time. Every recipient gets it as a personal message — they don't see the other recipients.

  5. Review past broadcasts

    The Past Broadcasts list keeps a record of everything you've sent, so you can reuse your best announcements.

  6. What your client sees — Client receives it as a personal message

    Each client gets the broadcast as a normal message in their portal and inbox — it looks one-to-one, not like a mass email.

  7. What your client sees — Client reads and can reply

    The client opens it like any other message and can reply directly, turning a broadcast into individual conversations where needed.

Tip: Broadcasts are perfect for newsletters, programme updates and motivational notes to your whole roster. Tip: Personalise with merge tags where available so a mass message still feels one-to-one. Heads-up: A broadcast reaches everyone in the audience at once — double-check the recipient list before sending.

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